1. Contact
Polynara contact: Le Quang Minh. Contact location: Hue, Vietnam. Email: mminh.lequang.dev@gmail.com. Phone: +84879737475. Use these channels for service, transaction or privacy requests. Do not send passwords, OTPs, API keys or complete bank-account credentials.
2. Account and transaction information
When you create an account, Polynara processes your name, email, authentication information and any avatar you upload. Records also include language, timezone, login sessions, subscription, prepaid balance, top-up requests, ledger entries and bank-transfer information received through SePay. IP information and activity logs support rate limiting, security and reconciliation.
3. Purposes
Information supports accounts, authentication, tool access, payments and renewals, support, system protection and applicable obligations. Passwords are stored as hashes; support staff do not need your password.
4. Video, voice and translation
Local media workflows in Studio/Lite run on your device. Files you choose to upload, such as avatars, are sent to the server or storage service. Features involving external services, such as HTTPS Ollama, social sign-in or video-source discovery, may exchange information with those services when you choose them. Check in-app notices before sending private text, recordings or other content.
5. Cookies and browser storage
The website uses an HttpOnly session cookie and a CSRF cookie for sign-in and form security. Production cookies use Secure and SameSite. Metadata for unresolved top-up/purchase requests is kept in sessionStorage to retry the same request; it does not prove payment. You can clear browser data or sign out. Blocking essential cookies may prevent sign-in.
6. Related services
Depending on configuration, Polynara uses SePay for bank-transfer notifications, DigitalOcean Spaces for uploaded files, Resend for email and Google/Facebook/Firebase for authentication. Integrations are used only when enabled. Providers have their own policies; infrastructure or storage may be outside Vietnam.
7. Retention and your requests
Information is retained as needed for service delivery, security, dispute handling and applicable obligations. You can edit your profile, change your password and revoke sessions in your account, or contact us about access, correction, erasure, closure or appropriate objections to processing. Account ownership may need to be verified. Some transaction or security records may need to be retained under applicable obligations. The current version does not provide automatic account deletion.
8. Policy updates
This policy may be updated as processing or services change. The update date is shown at the top; send privacy requests to the contact above.