1. Billing contact
Polynara contact: Le Quang Minh. Contact location: Hue, Vietnam. Email: mminh.lequang.dev@gmail.com. Phone: +84879737475. Use these channels for service, transaction or privacy requests. Do not send passwords, OTPs, API keys or complete bank-account credentials.
2. Price and purchase confirmation
Plan prices are displayed in VND on pricing and purchase-confirmation screens. Check the plan, amount, monthly/yearly interval, tool access and auto-renew choice before confirming. Changed prices or intervals require a new confirmation. Do not assume an old screenshot or description is still current.
3. Prepaid top-ups
Create a top-up request in your account and transfer to the exact bank/account with the specified amount and reference before expiry. Balance is credited only after verification; a transfer screenshot or generated QR does not itself confirm payment. Unmatched payments require reconciliation. Polynara balances are for Polynara services; the system does not offer transfers between users or banking functions.
4. Term and access
Purchases deduct prepaid balance and grant access for calendar months/years. One account has one shared subscription with the tools included in that plan. While active, only the same plan can currently be extended. Mid-term plan switching and automatic prorating are not available.
5. Renewal and cancellation
Auto-renew is enabled only when you choose it and uses available balance, not an automatic bank-account debit. You can turn it off in your account without losing the term already purchased. Insufficient balance, an unavailable plan or price/interval changes may stop renewal for a new confirmation. Paid access expires when its term ends without successful renewal.
6. Errors, duplicate payments and refund requests
Contact support about duplicate entries, incorrect debits, missing top-ups or purchased access that was not granted. You can also ask about unused balances or service termination. The current version has no automatic withdrawal or refund function. After verifying the transaction, the proposed refund/adjustment, amount, method and processing timing will be communicated based on the transaction agreement, usage and applicable user rights. This policy does not impose a blanket loss of refund rights.
7. What to send
Provide your account email, top-up or transaction reference, amount, time and a description. Redact unrelated details from any requested transfer evidence. Never send passwords, OTPs or bank-access credentials. Use the contact channels above; the proposed resolution will be communicated through a verified channel.